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Instructions on the Right of Withdrawal for Consumers Regarding the Delivery of Digital Content Not Delivered on a Physical Data Carrier (e.g., e-book, software download)

Cancellation Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address of the withdrawal recipient, telephone number, email address and, if available, fax number. You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this purpose and store the address in Settings DE.]) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)
– To [Insert: name/company, address of the withdrawal recipient, email address and, if available, fax number.]:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
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(*) Delete as appropriate.

Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.
The right of withdrawal expires prematurely if we have begun performance of the contract only after you have given your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal once we begin performance of the contract. We point out that we may make the conclusion of the contract conditional upon the aforementioned consent and confirmation.